Privacy Policy

  • New Zealand
    Business Tools Limited (NZBT) is committed to protecting your privacy in
    relation to your use of our products and services, and as such, fully complies
    with the New Zealand Privacy Act 2020. This Privacy Policy applies to our web
    site and governs all forms of personal information and related data collection
    and usage by us. Personal information is information or an opinion, that
    identifies an individual.

NZBT have
adopted New Zealand’s Privacy Principles (NZPP’S) contained in the Privacy Act
2020. For ease of reference, the Principles are featured at the end of this
Policy. NZBT ensures that all its staff members adhere to the NZPP’s to
safeguard your Personal information.

NZBT have
also adopted the EU General Data Protection Regulation (GDPR) guidelines
covering data protection for all businesses transferring data to the European

By using our
website, or otherwise supplying your personal information to us, you consent to
the data practices described in this Policy. This Privacy Policy also needs to
be read in conjunction with our web site terms of use, as displayed on our

NZBT may
review and update this Privacy Policy on occasion, (for example to reflect
changes to the Privacy Act), any revision or update will be published on the
NZBT web site.

This Policy
does not seek to limit or exclude any of your rights as an individual under the
Privacy Act 2020. If you wish to seek further information on the Act, see


 What is Personal Information and why do we
collect it?

information is information or an opinion that identifies an individual. Most of
the Personal information that NZBT may collect about you, will be voluntarily
provided by you, or your authorised representative, when you engage with us, to
allows us to operate our wider operations and to deliver the products and
services that you have requested.

Examples of
Personal Information we collect may include;

Your name
(including that of your authorised representative, if applicable),

Your contact
details, including your addresses, email addresses, phone and facsimile

Content of a
sensitive financial nature (primarily only in a Debt Recovery scenario).

Bank details
or Credit Card information relating to the payment of services.

available information relating to you.

documents or other information that you provide to us as part of our provision
of services.

Personal Information can be captured in many ways including (interviews,
correspondence, by telephone, by email, via our website, from
your website, from media and publications, from other publicly available
sources, from cookies, and from third parties.


 Disclosure of Personal Information

NZBT will
only disclose your information as authorised by you, as required by law or
where required for us to provide our services. NZBT will not, sell, rent or
lease any client list or information to third parties.


of Personal Information

Personal Information is stored in a manner that reasonably protects it from
misuse and loss from unauthorised access, modification or disclosure.

NZBT may
hold your Personal Information in either an electronic or hard copy form.

information collected in hard copy form may be subsequently converted to
electronic form. Hard copy information that remains as such, will be securely
stored at NZBT’s premises.

information held or provided to us in electronic form is held on servers
controlled by third parties under contractual arrangements with NZBT. NZBT uses
physical security, password protection and other measures that ensure that
Personal Information stored in electronic form is protected from misuse, interference
and loss: and from unauthorised access, modification and disclosure. However,
it is not possible for any organisation (including ours), to state that 100%
security can be guaranteed.


of Personal Information

When your Personal
Information is no longer needed for the purpose for which it was obtained, we
will take reasonable steps to destroy or permanently de-identify your Personal
Information. However, most of the Personal Information is or will be stored in
client files (electronic or hard copy) which will be securely retained by us
for a minimum of 7 years.


Access to
your Personal Information

You have the
right to request a copy of the Personal Information we hold about you and to
update and/or correct it, subject to certain exceptions, if you think it is

If you wish
to access your Personal Information, please contact us in writing. NZBT will
process your request as soon as possible, no later than 20 working days after
we receive your request. New Zealand Business Tools will not charge any fee for
your access request but may charge an administrative fee for providing a copy
of your Personal Information.

In respect
of a request for correction, if we think the correction is reasonable,
justified and we are reasonably able to amend the Personal Information, we will
make the correction.

In order to
protect your Personal Information, we may require identification from you
before releasing the requested information.


 Third Parties

reasonable and practicable to do so, we will collect your personal information
only from you. However, in some circumstances we may be provided with
information by third parties. In such a case we will take reasonable steps to
ensure that you are made aware of the information provided to us by the third

the Quality of your Personal Information

It is
important to us that your Personal Information is up to date. We will take
reasonable steps to make sure that your Personal Information is accurate, and
complete, this may involve us contacting you directly.


Use of

The NZBT web
site uses cookies. A cookie is a small element of data that our web site may
send to your computer. A cookie is typically stored on your computer’s hard
drive and permits our web site to recognise you when you return, to our web
site. Our use of cookies helps us to provide you with a better experience
during your use of our web site by allowing us to understand what areas of the
site are of interest to you. You may configure your web browser to not accept
cookies, although you may experience a loss of functionality as a result of
this action.


Role of
the Privacy Officer

NZBT have
adhered to recommended guidelines from the Privacy Commissioner, and as such
have appointed an internal Privacy Officer. As part of their role, the NZBT
Privacy Officer needs to ensure that NZBT’s (the business) internal policies
and procedures are fully compliant with requirements under the Privacy Act
1993, NZPP and GDPR. The NZBT Privacy Officer must ensure that all NZBT staff
and associated contractors understand their commitments under the Privacy Act,
NZPP’s and the GDPR.

Privacy officer is the focal point for all privacy matters relating to NZBT
business. This contact may be from NZBT Clients, NZBT staff or associated
contractors, or the Privacy Commission / Commissioner.

Privacy Officer is also responsible for ensuring this Privacy Policy is
reviewed regularly and maintains NZBT’s compliance to the most up-to-date
version of the Privacy Act, NZPP’s and the GDPR.


Policy Complaints and Enquiries

NZBT want to
know if you have any concerns about our privacy practices., whether these
relate to the way we collect or share information about you or our decision on
your access request. If you do have any concerns at all, please contact our
Privacy Officer and they will endeavour to resolve any issues. The NZBT Privacy
Officer’s contact details are recorded below.

  • Privacy Officer;    Joseph Clapp
  • Email:              
  • Phone:                 03 390 9090
All enquires to the Privacy Officer should be by email marked Attn the Privacy Officer or by phone. All requests for Personal Information will require further verification in order to confirm your identity and to ensure that NZBT remains compliant with its obligations under the Privacy Act 2020