Case Studies

Heavylift Company

Compliance and protection – sorted

Heavylift Company is a leading supplier of heavy vehicle lifting equipment for truck and vehicle workshops, imported from high quality European sources.

They needed their terms & conditions and privacy policy reviewed in keeping with changing laws. Donna Hicks, office manager, tells us how NZBT helped them cover vulnerabilities with a new level of protection for their business…

Too hard – let the experts take care of it

“We’re a small team, so I didn’t have the time to re-do our policies and forms to protect us as much as we needed from the constantly changing legislation. Also, our imported high-end equipment comes at significant cost, so we didn’t want any fallback on us for clients defaulting.

We needed some experts to call on, so we could get on with other areas of business. NZBT were recommended to us by a company that doesn’t make recommendations lightly, so that gave us confidence right from the start.”

Under the microscope

“We sent our existing documents to NZBT to have a look at. We knew the privacy policy was pretty poor and our terms & conditions needed a serious look over.

They came in to see me and took time to understand our business in-depth. It was a two-way dialogue. I explained our requirements, then they made suggestions and coached me on what we should and shouldn’t do.

They also looked into our account application, personal guarantee, and equipment rental forms. It was amazing – how changing a couple of words or clauses gave us the extra protection we now have.”

Peace of mind with proper protection

“After receiving their first draft, I had another one-to-one meeting. They went through everything clause-by-clause and explained it in layman’s terms so I could understand what they had changed. They answered all my questions without making me feel stupid.

The final documents were uniquely tailored for our business to ensure we were properly covered, unlike off-the-shelf policies I’d seen in various other places.

We now have peace of mind, being as protected as we can be, and knowing we meet legislation requirements if something goes wrong.”

Outstanding personal service – so quick and easy

“Though we are a small client, NZBT didn’t treat us as a number; they really cared about us and our business. The whole experience with them has been positive – they’ve made it so quick and easy, and nothing is a problem for them.

The service has been outstanding, and we definitely got more than we expected, so I’d recommend them to anyone!”